Last updated April 21, 2023
This privacy notice for CoinStats, operated by CoinStatsHQ PTE LTD, and subsidiaries, affiliates, licensees and/or licensors of CoinStatsHQ PTE LTD including Coin Stats Inc ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us.In Short: We collect personal information that you provide to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. Why do we process my personal information?
We are using the personal information is the following purposes:
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
4. Cookies and other identifiers
5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers only have access to personal information needed to perform their functions further; they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.
Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the unlikely event that Coinstats or substantially all of its assets are acquired, user information will be one of the transferred assets.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
6. INTERNATIONAL TRANSFERS OF PERSONAL DATA
We may transfer your data outside of the country from where you have connected to our Services. We put in place suitable technical, organizational and contractual safeguards (including Standard Contractual Clauses), to ensure that such transfer is carried out in compliance with applicable data protection rules.
7. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
8. HOW SECURE IS MY INFORMATION?
We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Our security procedures mean that we may ask you to verify your identity to protect you against unauthorized access to your account password. We recommend using a unique password for your account that is not utilized for other online accounts and to sign off when you finish using a shared computer.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
10. COINSTATS WALLET PIN RECOVERY AND IDENTITY VERIFICATION
If you forget your CoinStats Wallet PIN code, you may reset it by following the procedures outlined below. Please note that this process is designed to ensure the security and safety of your CoinStats Wallet account.
To reset your CoinStats Wallet PIN code, you must send a petition from your verified email address to our customer support team at firstname.lastname@example.org. Your email must include a selfie of you holding a government-issued ID such as a driver's license, passport or national ID card, along with a paper with the following copy "I forgot my CoinStats Wallet PIN [MM/DD/YY]". The date should be the date on which you are making the request.
After we receive your request, our team will verify your identity based on the information you provided. If the information is verified, we will then reset your CoinStats Wallet PIN code and send you an email with instructions on how to set a new one.
We take the privacy of your personal information very seriously. We will never share the data you provide during the PIN reset process with any third party, except as required by law or as necessary to protect our legal rights and interests. However, we reserve the right to keep your data to ensure the security of your CoinStats Wallet account.
Please note that this process may take up to 5 business days to complete. We reserve the right to deny any request to reset the CoinStats Wallet PIN code if we are not able to verify your identity or if we suspect fraudulent activity on your account.
By using the CoinStats Wallet service, you agree to comply with these procedures for resetting your CoinStats Wallet PIN code. We reserve the right to modify these procedures at any time without prior notice, and any such modifications will be effective immediately upon posting on the CoinStats website or mobile application.
11. DO WE COLLECT INFORMATION FROM MINORS?
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent, as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
12. WHAT ARE YOUR PRIVACY RIGHTS?
If you have any questions or objection as to how we collect and process your personal information, please contact email@example.com. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time.
In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data or delete it in certain instances, by firstname.lastname@example.org.
13. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at [email protected].
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
14. Conditions of Use, Notices and Revisions