Refund Policy

Last Updated: January 30, 2025

This Refund Policy (“Policy”) outlines the conditions under which subscribers are eligible for a refund. By purchasing a subscription, you agree to the terms and conditions of this Policy. If you have any questions, please contact our Support Team through our official support portal.

1. First-Time Trial Refunds

You may be eligible for a full refund within 30 days of the initial purchase if all the following criteria are met:

• First-time trial user: You have not previously subscribed or used a trial of our service.
• No previous trial refunds: You have not received a trial refund on any other account.
• No Terms of Service violations: Your account is in good standing with no record of breaching our Terms of Service.
• Official request: You submit your refund request through our official support portal or other authorized channels.

2. Regular Subscription Refunds

Regular (non-trial) subscriptions are generally not eligible for refunds, except under the following specific circumstances:

2(a). Service Unavailability

• Documented downtime exceeding 24 consecutive hours: The service has been inaccessible for more than 24 consecutive hours.
• Not caused by scheduled maintenance or force majeure events: Refund requests for scheduled maintenance periods or circumstances beyond our control (e.g., natural disasters) will not be eligible.

2(b). Technical Issues

• Platform bugs preventing core feature access: If a verified technical glitch or bug within our platform prevents you from accessing key subscription features.
• Must be reported within 30 days of charge: You must report the issue within 30 days of the billing date related to your refund request.
• Must be verified by our technical team: Our support or technical team must confirm the issue was on our side and not caused by user error or external factors.

2(c). Billing Errors

• Duplicate charges: You were charged multiple times for the same subscription.
• Incorrect amount charged: You were charged an amount different from the listed subscription price at the time of purchase.
• Unauthorized transactions: Transactions made without your consent (documentation or proof may be required).

3. Non-Refundable Cases

The following scenarios are explicitly not eligible for refunds:

• Partial or unused subscription time after cancellation: We do not prorate or issue partial refunds for unused time.
• Plan downgrades: Downgrading to a cheaper plan does not qualify for a refund.
• Feature unavailability during scheduled maintenance: Maintenance periods are announced and planned; they do not qualify as downtime.
• Change of mind or no longer needing the service: Personal reasons for discontinuation are not eligible for refunds.
• Failure to cancel before renewal: If you do not cancel your subscription prior to your billing date, the renewal charge is non-refundable.
• Purchases made via Apple App Store or Google Play Store: We do not process refunds for transactions made through these third-party platforms. Please refer to their respective refund policies.
• Lifetime subscriptions purchased with cryptocurrency: These are non-refundable and cannot be exchanged for other services or plans.

4. Refund Request Process

To request a refund, please follow these steps:

1. Submit a request: Visit our support portal or any other official channel provided.
2. Include relevant details:
   • Account email address
   • Transaction details (date, amount, subscription plan)
   • Reason for refund request
   • Any supporting documentation (e.g., screenshots of errors, billing statements)
3. Review and processing time: Allow up to 3 business days for us to review and respond to your request. If approved, refunds may take additional time to appear on your original payment method, depending on your financial institution’s processing times.

5. Contact Information

For questions about this Policy or to submit a refund request, please contact our support team via:

• Support Portal: help.coinstats.app

Note: This Refund Policy is subject to change. Any changes will be posted on our website with an updated effective date. We encourage you to review this Policy periodically.

Disclaimer: The above policy is a general template and should be reviewed by a legal professional to ensure full compliance with relevant laws and regulations in your jurisdiction.