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Frequently Asked Questions

How can I connect my exchange account to CoinStats?

There is a step-by-step guide that details the connection process, highlighting any specific requirements such as API keys, secrets, permissions, two-factor authentication procedures. If the instructions are missing or not helping you can contact support to help with connection.

Can I execute trades directly from your platform once my exchange is integrated?

CoinStats doesn't support direct trading on its platform, so it's important to set up your account with read-only access using connections that can be synced. Rest assured, all your trades and transaction data will be automatically synced and processed from your exchange.

Is my personal information and asset data secure with CoinStats integrations?

CoinStats prioritizes the security of your personal information and asset data. With advanced security measures in place, you can rest assured that your data is handled with the utmost care and protection during any integration process.

Are my assets safe when connecting my accounts to CoinStats?

Yes, your assets are safe when connecting your accounts to CoinStats. We ensure the safety of your funds by obtaining read-only access, which allows us to display your balances and transactions without having the authority to conduct any transactions or make changes to your account. We employ advanced and up-to-date security measures to protect your data and maintain the highest level of safety. Your trust in our service is invaluable, and we are dedicated to upholding the safety and confidentiality of your information at all times.

Is there a limit to the number of exchange accounts I can integrate?

Yes, the number of exchange accounts you can integrate with CoinStats depends on the plan you are subscribed to. CoinStats offers a variety of plans, including a free plan, each designed to meet different user needs and preferences. The limits on the number of accounts you can connect vary by plan. To find the plan that best suits your needs and to view the specific limits associated with each, please visit our pricing page. Here, you can compare the features and limits of each plan to ensure you choose the one that's right for you.

What should I do if I encounter an error during the integration process?

Connection failures can occur for several reasons, such as incorrect API Key, Secret or other credentials, also there may be temporary service issues. First check entered details and integrations side settings. If the problem persists, CoinStats support is available to assist you in resolving the issue.

How often does CoinStats update my portfolio data?

CoinStats continuously syncs your portfolio data to ensure that you have the most up-to-date information. This allows you to monitor your investments in real-time, or as close to it as possible. There might be certain limitations for each pricing plan.

Which other exchanges are currently supported for integration?

CoinStats supports most of the popular exchanges, full list can be found in the link. If your Exchange is not supported, CoinStats offers the following turnarounds

  • Manual Portfolio and Transactions: CoinStats has Manual Portfolio where you can add, edit, delete transactions manually without connecting specific integration.

  • Upload CSV with Transactions: If you've got a file with your transactions, just upload it and boom — your entire portfolio pops up, complete with all the details you've provided.

  • Request Integrations: Suggest new integrations via the CoinStats Integrations Page or the feedback platform (https://feedback.coinstats.app/b/new-chains-wallets-to-support/), as CoinStats continuously works to expand its supported exchanges and wallets.